We will accept returns on new un-touched non-altered wedding gowns. We do not accept returns on special ordered plus size gowns or specialty ordered gowns such as hollow to hem gowns, special measurement gowns, in stock gowns, or discontinued gowns. We will accept returns on merchandise that is damaged or defective. All returned gowns will have a 50% restocking fee applied from the full purchase price of the gown. In addition you will incur any shipping fees, transaction fees and insurance fees. Any Free promotional items are not returnable and will be charged full price. This amount will be deducted from the gown refund. Any refused or non-deliverable merchandise will also incur a 50% restocking fee. All merchandise must be returned in perfect brand new condition. Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price.

If you feel your merchandise is damaged, you must let us know after your carrier has delivered the package. If our staff finds that the merchandise is defective or damaged, then, we will contact the manufacturer, and we will repair or replace as deemed necessary by the manufacturer. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you. We will not incur shipping or insurance charges on merchandise that is found not damaged or misused.